Hong Kong customers could expect to receive their purchases in approximately 4-5 business days after an order is placed and payment received.

Free delivery to households for participants of Willow Challenge. (Customers can decide on 1 shipment of 6 weeks water supply or 2 shipments of 3 weeks supply each) Free delivery to offices for participants of Willow Challenge. Gather 4 colleagues together from the same office and receive weekly delivery, or customers can decide on 1 shipment of 6 weeks water supply or 2 shipments of 3 weeks supply each Free delivery for all Reishi products

We ship Lakeland Willow Water and Yu’s Canadian Organic Reishi health products to majority of locations in Macau, Taiwan, and China, please contact us for details..

Purchases can be made online through credit card or paypal; for customers who are more comfortable with money transfer and cheque payment, we have also made such options available. Please kindly note that with cheque payment, there will be a slight delay with post service and cheque clearance.

An email notification will be issued to customer confirming the receipt of order and payment.

Money can be transferred to Alive Asia's HSBC bank account; please include name and phone number under the "notes" or "memo" section when a transfer is made. Customer must first contact Alive Asia either via email at info@aliveasia.com.hk, fill out the online form, or telephone us at (852) 2890 3090 to confirm an order.

A cheque can be written out to Alive Asia Ltd and mailed to PO Box 5560, 2 Connaught Place, Central, HKSAR. Customer must first contact Alive Asia either via email at info@aliveasia.com.hk, fill out the online form, or telephone us at (852) 2890 3090 to confirm an order.